* All orders are by cleared funds (orders will not be dispatched until they are paid for in full).

* Orders paid by Credit/Debit cards are dispatched immediately, We are responsible for orders reaching you, orders failing to be delivered will be re-sent at our expense.

* All orders are either dispatched by Royal Mail First Class recorded post or Parcel Force Courier.

* Orders received that are incorrect should be advised within 2 days of delivery.

* All products carry a twelve month warranty.

* Faulty products can be returned directly to us and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage should be at reasonable cost).

* The delivery address for returns is included with each order as a pre-printed address label.

* If a returned product is found to be not faulty, the product will be returned to the customer at their expense.

* A return address label is attached to each order with our details on it, if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to sender, if no return address label is attached, it will be DESTROYED.

* Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within 3 days, subject to manufacturer availability.

* Every effort is made to ensure that the information on this site is accurate, but we accept no liability for any errors on the site.

* The opening of accounts is at the discretion of the company, Pawfect Petstore reserves the right to suspend or close accounts that misuse our system, or for any other reason without notice.

* Pawfect Petstore reserves the right to change the Terms & Conditions without notice.